Thank you for visiting BobaCatch! As a locally owned small business, we truly appreciate every guest who walks through our doors. Our goal is to provide a fun, welcoming environment where families and friends can enjoy great drinks, delicious snacks, and exciting arcade games together. We believe in being transparent about how our games and products work, and we hope the information below answers your questions.
No. Our claw machines are professionally programmed using industry-standard settings commonly found in family entertainment centers and arcades.
Each machine is individually adjusted based on the size, weight, shape, and value of the prizes inside. Higher-value prizes are intentionally more challenging than smaller prizes. This allows us to continue offering premium prizes while keeping gameplay enjoyable and sustainable.
Many of our guests win prizes every day, but every game is designed to be a game of skill and chance rather than a guaranteed win.
Several factors affect each play, including the position of the prize, its weight, shape, how it is packed, and the machine’s programmed settings.
Sometimes moving a prize into a better position is part of the winning strategy before it can be successfully won.
Every machine is customized according to the prizes inside.
Smaller plush toys and novelty prizes are generally easier to win, while premium collectibles, electronics, branded merchandise, shoes, and larger prizes require greater precision and patience.
We understand this can be frustrating. However, our games are designed to reward skill and persistence rather than guarantee a prize after a certain amount of spending.
Our goal is to provide a fair and enjoyable experience for every guest while maintaining the ability to continue offering quality prizes.
Our team regularly checks, cleans, restocks, and tests our machines throughout the day to help ensure they are functioning properly.
Please notify one of our team members before leaving the machine. We’ll gladly inspect it and, if a mechanical issue is found, we’ll do our best to make it right.
Absolutely. If a prize has shifted into an unusual position where it is no longer reasonably playable or has become lodged in the machine, please let one of our team members know before continuing to play. When appropriate, we may reposition the prize to restore normal gameplay. While we cannot guarantee a win or alter the machine’s programmed settings, we’re always happy to help ensure every game remains fair and enjoyable for all of our guests.
Our prize selection includes licensed plush toys, anime collectibles, trending characters, electronics, accessories, premium toys, seasonal merchandise, and other exciting collectibles.
We regularly introduce new prizes throughout the year so there’s always something fun to play for.
Prizes are available on a first-come, first-served basis. Once a prize has been redeemed, all prize redemptions are final.
Bring your winning tickets to our Prize Bar, and one of our team members will gladly help you choose your reward.
No. Tickets remain on your rewards account until you’re ready to redeem them.
Yes.
Yes
No. Tickets have no cash value and may only be redeemed for prizes.
Absolutely. Many guests enjoy saving their tickets over multiple visits to redeem premium items.
Our premium bubble tea ingredients are imported directly from Taiwan, the birthplace of bubble tea, allowing us to deliver an authentic taste and high-quality experience.
We brew our tea fresh throughout the day using professional tea press machines.
Unlike many shops that rely on concentrates or tea brewed hours in advance, our tea is freshly brewed in small batches to preserve its natural flavor, aroma, and quality.
Our commercial tea brewing equipment controls the ideal brewing temperature and steeping time for each tea, providing a consistently fresh and flavorful cup every time.
Yes. Most drinks can be customized by adjusting sweetness, ice level, and toppings to match your preference.
Yes. Many of our fruit teas are naturally dairy-free, and several beverages can be modified upon request.
Many of our beverages include premium fruit purées, fruit pieces, or other high-quality fruit ingredients depending on the recipe.
We proudly use premium mountain-grown coffee beans imported from Vietnam.
Vietnam is one of the world’s leading coffee-producing countries, and its mountain-grown beans are known for their rich aroma, smooth body, and bold flavor. We believe quality ingredients create a better cup of coffee.
Simply choose your favorite ramen, add optional toppings, prepare it at our self-service cooking station, and enjoy it fresh in our dining area.
Yes. Additional toppings are available for purchase.
A croffle is a buttery croissant pressed in a waffle iron until crispy on the outside and soft on the inside, then finished with delicious toppings.
Many of our food items are prepared fresh throughout the day.
Yes. Joining is completely free.
Members earn points on purchases and enjoy birthday rewards, exclusive promotions, special offers, and early access to select products and events.
Yes. We offer birthday party packages and private event reservations.
Outside food is only permitted with a reserved party booking. Birthday cupcakes are always welcome.
As a locally owned business, every guest matters to us.
We work hard to create an experience that is fun, fair, and welcoming for families, friends, and our community. We continuously maintain our machines, carefully select quality ingredients, and invest in exciting prizes because we want every visit to be memorable.
If something doesn’t seem right during your visit, please let one of our team members know. We genuinely appreciate the opportunity to help and always strive to make your experience a positive one.
Thank you for supporting a local business. We truly appreciate your trust and look forward to welcoming you back to BobaCatch.
Thank you for signing up! Your Free Drink confirmation has been sent to your email. Please show this screen (or your email) to our staff at Bobacatch Rio Rancho to claim your reward.